How Can We Help?
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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
< All Topics
What’s new in the Reservation Manager?
The Enhanced Reservation Manager has the following improvements / updates:
- The availability calendar is showing 7 days of availability instead of 21 days by default. As a result, each date block on the grid has more room to show the following additional information:
- Availability Count (Hotel mode accounts only)Best Availablity Rates (BAR) for each ProductRestrictions (Min/Max LOS, CoA, CoD) associated with the BAR (if any)
Hotel Mode accounts (support multiple rooms per room type):B-Mode accounts (support single room per room type):
- When you click on a date block, the popup shows more information about the date. E.g.
- For Hotel Mode accounts, it displays the reservations that are checking-in, checking-out, or staying-through on that day for that product
- For B-Mode accounts, it displays the reservation details booked on that product on that day
- You can set Inventory, Black out, Rates or Restrictions for that product on selected dates
- For Hotel Mode accounts, it displays the reservations that are checking-in, checking-out, or staying-through on that day for that product
- The calendar is more compatible to mobile devices. When the screen size is smaller, it automatically reduces the number of days. E.g. it only displays one day on your phone when you view it veritically. You can always click or to select the date to display
- Added a Filter function to display filtered products
- Added a Smart Search function to quickly find reservations by Reservation ID, guest name, email or phone number
- For B-Mode accounts, when reservations are displayed on the date blocks, you can drag and drop the reservations on the calender to modify its check-in date and the room type.
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