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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
Payment Type Codes
Payment types are used to process a payment to a folio. Typical examples are: Cash, Visa, Master, Amex, Diners, Direct Bill (if you allow credit to any A/R account).
First, choose the approperiate Code Type for each code. OnRes supports the following code types. You can set it to OTHER for any unsupported types.
CASH, DEBIT, CHEQ, VISA, AMEX, MASTERCARD, DISCOVER, DINERS, ETF, DIRECT BILL, VIRTUAL, OTHER
Then enter the payment code. Note: all codes must be letters, numbers, dashes or underscores only, max 15 characters, no space is allowed
For cash payment types, check the Affects Cash checkbox, so this includes cash, cheque and any foreign currency payment type you may want to create.
Although not exactly a payment type, to be able to close a bill so the guest can be checked out, a payment type should be created for Direct Billing. This payment type will transfer the balance of a folio to Accounts Receivable for collection. Please check the Requires A/R checkbox for the Direct Billing payment type.
To add new code, click on the Add Code button
To edit an existing code, click on the icon
To delete a code, click on the icon
