How Can We Help?
-
Managing Reservations
-
- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
-
- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
-
-
Group Reservation
-
Managing Rates and Restrictions
-
Check-in/Out & Room Assignments
-
Multiple Room Type Booking
-
- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
-
Contactless And Upselling
-
Room Auto Quarantine
-
Contact Manager
-
Managing Housekeeping
-
Managing Products & Packages
-
Managing Add-ons
-
Promotions and Discount Codes
-
- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
-
-
Managing Channels
-
Analytics & Reports
-
Settings
-
Setup OnRes 2.0 Booking Process
-
Managing Inventory
-
Setup Policies
-
Guest Emails
-
Managing Interfaces
-
Payment Gateway
-
Export Availability
-
Financial System
-
- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
-
Troubleshooting
< All Topics
What can I set in the Guest Emails section?
This section contains all settings for emails going to the Guests. Note, this is different from the Email Management section which contains settings for emails going to the property.
- Reservation Confirmation Email – the final email sent to the guest confirming the reservation.
- Reservation Reminder – if enabled, the system will automatically send a reminder email to the guest X-day(s) in advance depending on the setting.
- After Stay Thank You Note – if enabled, the system will automatically send a thank-you email to the guest X-day(s) after the check-out depending on the setting.
- Check-in Notice – if enabled, the system will automatically send a Check-in notice to the guest on the check-in date.
- Check-out Notice – Check-out notice email is not supported yet, but once the email content is configured here, you can send Check-out notice manually at the Reservation Details window (under Emails tab). Receipts can also be attached to the email depending on the setting.
Table of Contents