How Can We Help?
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Managing Reservations
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "3rd Night Free" kind of promotion?
- How to exclude certain dates?
- How to setup a Promotion?
- How to show booked promotion in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Housekeeping
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Analytics & Reports
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Settings
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contact Manager
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Room Auto Quarantine
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Contactless And Upselling
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Financial System
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- Check-out
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Group Reservation
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Troubleshooting
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Managing Channels
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Managing Interfaces
< All Topics
What can I set in the Guest Emails section?
This section contains all settings for emails going to the Guests. Note, this is different from the Email Management section which contains settings for emails going to the property.
- Reservation Confirmation Email – the final email sent to the guest confirming the reservation.
- Reservation Reminder – if enabled, the system will automatically send a reminder email to the guest X-day(s) in advance depending on the setting.
- After Stay Thank You Note – if enabled, the system will automatically send a thank-you email to the guest X-day(s) after the check-out depending on the setting.
- Check-in Notice – if enabled, the system will automatically send a Check-in notice to the guest on the check-in date.
- Check-out Notice – Check-out notice email is not supported yet, but once the email content is configured here, you can send Check-out notice manually at the Reservation Details window (under Emails tab). Receipts can also be attached to the email depending on the setting.
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