How to pre-authorize credit card?

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How to pre-authorize credit card?

Open the Reservation Details window, and click on the Authorize Guest Credit Card button. Make sure you have the guest credit card information and total amount saved in the reservation record before doing this.

Then on the popup, you can choose a different amount to authorize (e.g. a 50% deposit), then click Authorize button to proceed

The system will then connect to the Payment Gateway interface and respond with a success or fail message after the transaction. If it’s successful, you will see a transaction record in the Payment History section with Payment Status “PreAuthorized”.


  1. The pre-authorized amount will be held for 30 days unless the transaction is cancelled
  2. When you charge the guest credit card that had a prior pre-authorization, avoid making a new charge by clicking on the Charge Guest Credit Card button, instead, open the Payment History popup and complete the charge on the pre-auth’d transaction (see Section 2.4 below).
  3. If you want to cancel the pre-authorized transaction, see Section 2.5 below for details.
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