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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
How to run a Night Audit?
You can manually run Night Audit every night, or set it up to let the system run it at certain time each night automatically.
Note: in order to run the report at the correct time, please make sure the Property’s Time Zone information is correctly set at Settings >> Property & Amenities
To run Night Audit manually:
Click on the RUN AUDIT button to start the night audit process manually. Note: it’s not recommended to run the audit multiple times for the same day. If it has to be done, be aware that previous reports for the date will be overwritten during the most recent audit.
To setup auto Night Audit:
Toggle on the checkbox for Enable auto daily audit, choose a time in your property’s timezone, then press Save Settings.
Once enabled, the system will run the audit automatically at the chosen time.
Current Audit Date
indicates the date that the audit will be performed based on the data on. For example, if the current audit date is Aug 9, 2020, then the audit will generate the reports for this date, e.g.
- In House Guests that staying for the night of Aug 9, 2020
- Arrival’s list for Aug 10, 2020
- Departure’s list for Aug 10, 2020
Depending on what time you open this Night Audit page, the Current Audit Date will be different. If you open the page in the evening (between 8pm and 12am), the Current Audit Date will be next day’s date. If you open the page in the morning (12am – 8pm), the Current Audit Date will be the same day’s date.