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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
Block Details
Step 1: choose the Room Type of the inventory block.
Setp 2: set the Block Size – number of rooms in this block. If any change is made after initial setting, the Original Blick Size is also displayed for your information. Note: you cannot reduce the block size to less than the number of pickup reservations that have been made in this block.
Step 3: set the default number of Guests per Room – informational only. The actual # of guests can be edited in individual pickup reservations.
Step 4: choose an existing rate group, or create a new rate group for this inventory block
Step 4.1 – choose an existing Rate Group: Click and type into the Rate Group field to search and select a Rate Group. Once the Rate Group is selected, you can edit the rate value and applicable restrictions for the selected Rate Group by clicking on the “Set Rate fro this period” and “Set Restrictions for this period” link. Note: If this existing rate group is associate with other room types, the rate value or restriction changes will be available to those room types as well.

Step 4.2 – create a new Rate Group: click the New Rate Group tab and enter required information for the new Rate Group, e.g. Rate Group Name, date period, price and any applicable restriction. For accounts enabled with the Financial System, you must enter the associated Posting Codes for the new Rate Group as well.
After the creation, the Rate Group details can be modified later at Setup >> Rates and/or at Home >> Rates & Restrictions section.
