How Can We Help?
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Managing Reservations
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "3rd Night Free" kind of promotion?
- How to exclude certain dates?
- How to setup a Promotion?
- How to show booked promotion in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Housekeeping
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Analytics & Reports
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Settings
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contact Manager
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Room Auto Quarantine
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Contactless And Upselling
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Financial System
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- Check-out
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Group Reservation
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Troubleshooting
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Managing Channels
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Managing Interfaces
< All Topics
How to view / edit a Master Reservation?
Click on the Reservation ID in the Reservation List will open the Reservation Details window. For Master Reservations: it will show a list of Child Reservations, the common information of all Child Reservations, and the Summary, which contains the corresponding sum amount of all Child Reservations.

The following information are modified at the Master level, and the changes will go to all Child Reservations.
- Guest Information
- Notes
- Payment Details (Credit Card Info)
Payment and Refund need to be made at the Master level
The following information are modified at the Child level, and the changes stays in that Child Reservation only.
- Check-in/out Dates
- Number of guests
- Number of rooms for the reserved room type
- Product, Rate and Promotion
- Room Assignments
- Add-on Items
- Specific Reservation Info – e.g. check-in/out status for each Child Reservation
- Room Amounts / Fees, Debit and Credits
To go back to the Master Reservation from a Child Reservation window: Click on the Master Reservation ID on the top left to go back to the Master Reservation window

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