How can we help?
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Managing Reservations
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- How to view reservations on a date in the Reservation Manager?
- How to view a reservation on a particular date for a product (room type)?
- How to manage the reservations listed on the right side of the screen?
- How to create a new reservation in OnRes system?
- How to modify a reservation?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to see reservations of a selected date in the enhanced reservation view?
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Promotions and Discount Codes
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- How does promotion work in the OnRes system?
- How to setup a promotion?
- What happens when two promotions overlap on the same dates?
- How to exclude promotions on certain dates?
- How to apply a promotion in the Reservation Details window?
- How to show availed promotions in the guest confirmation emails?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
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Managing Housekeeping
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Managing Channels
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Analytics & Reports
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Settings
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Managing Interfaces
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- The Reservation IDs
- How to find / sort a Master Reservation?
- How to view / edit a Master Reservation?
- How to create a Master Reservation?
- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to merge existing single reservations into a Master Reservation?
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Contact Manager
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Contactless And Upselling
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Financial System
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- How to open / create a folio?
- How to post charges to a folio?
- How to make payment?
- How to void a posting?
- How to transfer a posting to another folio?
- How to setup Billing Instructions for automatic transfers?
- Receipts
- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account?
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Group Reservation
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Room Auto Quarantine
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Troubleshooting
< All Topics
How to create a Custom Report?
Click on the ‘Custom Report (new)’ tab under the Analytics & Reports section on the left side navigation menu to open the Custom Report page.
A report details window will pop-up as shown below.
You can set the following items and details for your report:
- Report Name – First, create a report name
- Based On – Select what kind of dates it’s based on, e.g. Check-in, Check-out, or Book Date.
- Report Fields – Toggle on/off the check boxes to select/unselect the fields
- Order & Label – You can drag & drop to reorder the fields in the report. You can also edit their labels
- Filter – if you want the report data only for any specific products, select the products in the Filter section, otherwise, leave it empty.
- Output – Choose either CSV or PDF as the output format
- Delivery – If an email address is present, the system can deliver the report to the email. If email is not present, you can always download the report to your PC. Note, email is required for Auto Reports
- Auto Reports – you can schedule the report to be repeated at a specific frequency, e.g. Daily, Weekly, Monthly, or Anually. The default reporting period will be the past period depending on the frequency, e.g. the past month for a monthly report. And you can override the default reporting period by enabling the Override Reporting Period option and setting a fixed Start/End dates.
Note: In order to have the Auto Report run at the correct time, you need to set your Property’s Time Zone info correctly at the Settings -> Property & Amenity section.
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