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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
How to setup Daily, Weekly or Monthly rates in the OnRes system?
Note: If you are setting Daily, Weekly or Monthly rates for website only (i.e. NOT for OTA/GDS), you can use the LOS Based Pricing feature (refer question 2.6). If otherwise, please follow the below steps.
To have different Daily, Weekly and Monthly rates for your product, use these restriction settings properly.
First, create three rate groups and link them to your product. E.g.
- Queen – Daily Rate
- Queen – Weekly Rate
- Queen – Monthly Rate
You can create the Daily Rate first, then copy and save them for the rest two (refer question 1.2 above)
Please note, all rate entries must be set on Per Night basis.
Then go to the Rates & Restrictions Manager and set the “Length of Stay” Restrictions for each of these rate groups as follows:
- Daily Rate: Set Min Night Stay to 1, and Max Night Stay to 6.
- Weekly Rate: Set Min Night Stay to 7, and Max Night Stay to 29.
- Monthly Rate: Set Min Night Stay to 30, and Max Night Stay to 0.
In such a case, when guests search for a room for less than 7 days, only Daily Rate will show up in the search results. However, if searched for 7 – 30 days, only Weekly Rate will show and if searched for 30+ days, only Monthly rate will appear.
Here is an example to apply restriction settings for the Weekly Rates: