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Managing Reservations
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- How to view reservations on a date in the Reservation Manager?
- How to view a reservation on a particular date for a product (room type)?
- How to manage the reservations listed on the right side of the screen?
- How to create a new reservation in OnRes system?
- How to modify a reservation?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to see reservations of a selected date in the enhanced reservation view?
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Promotions and Discount Codes
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- How does promotion work in the OnRes system?
- How to setup a promotion?
- What happens when two promotions overlap on the same dates?
- How to exclude promotions on certain dates?
- How to apply a promotion in the Reservation Details window?
- How to show availed promotions in the guest confirmation emails?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
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Managing Housekeeping
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Managing Channels
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Analytics & Reports
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Settings
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Managing Interfaces
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- The Reservation IDs
- How to find / sort a Master Reservation?
- How to view / edit a Master Reservation?
- How to create a Master Reservation?
- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to merge existing single reservations into a Master Reservation?
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Contact Manager
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Contactless And Upselling
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Financial System
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- How to open / create a folio?
- How to post charges to a folio?
- How to make payment?
- How to void a posting?
- How to transfer a posting to another folio?
- How to setup Billing Instructions for automatic transfers?
- Receipts
- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account?
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Group Reservation
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Room Auto Quarantine
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Troubleshooting
Accounts Receivable Accounts
Accounts Receivable Accounts identify companies and travel agents that have been deemed credit worthy by the hotel. Once the A/R account has been created, the A/R Account ID is attached to the company or travel agent profile in Contact Manager.
When a reservation is created for which the company or agent has indicated they will pay some or all of the charges, the company or agent profile needs to be entered on the reservation so the reservation is associated with the A/R Account ID (A/R Acct #). This allows you to create a folio for the company or agent which can then be transferred to Accounts Receivable using the Direct Billing payment method at the end of the guest’s stay.
On the A/R account a Credit Limit can be entered. This is currently informational only and will play a role once we implement our own A/R module.
When generating a receipt for a Company or Travel Agent, the billing address on the A/R account will appear on the folio if an A/R account ID is associated with the Company or Travek Agent.
To add new account, click on the ‘Add Account’ button.
To edit an existing account, click on the edit icon.
To delete an account, click on the delete icon.