How can we help?
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Managing Reservations
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- How to view reservations on a date in the Reservation Manager?
- How to view a reservation on a particular date for a product (room type)?
- How to manage the reservations listed on the right side of the screen?
- How to create a new reservation in OnRes system?
- How to modify a reservation?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to see reservations of a selected date in the enhanced reservation view?
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Promotions and Discount Codes
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- How does promotion work in the OnRes system?
- How to setup a promotion?
- What happens when two promotions overlap on the same dates?
- How to exclude promotions on certain dates?
- How to apply a promotion in the Reservation Details window?
- How to show availed promotions in the guest confirmation emails?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
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Managing Housekeeping
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Managing Channels
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Analytics & Reports
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Settings
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Managing Interfaces
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- The Reservation IDs
- How to find / sort a Master Reservation?
- How to view / edit a Master Reservation?
- How to create a Master Reservation?
- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to merge existing single reservations into a Master Reservation?
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Contact Manager
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Contactless And Upselling
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Financial System
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- How to open / create a folio?
- How to post charges to a folio?
- How to make payment?
- How to void a posting?
- How to transfer a posting to another folio?
- How to setup Billing Instructions for automatic transfers?
- Receipts
- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account?
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Group Reservation
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Room Auto Quarantine
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Troubleshooting
< All Topics
How to create and modify add-ons?
Click on the ‘New Add-On’ button to open a Add-On Item Details popup window, where you can set and edit the details of the add-on items.
The following settings can be configured in the details window:
- Item Name: Add-on item name that will show up in the web search result.
- Category: Currently, we have 3 categories: Normal (default), Early Check-in, and Late Check-out. Early Check-in and Late Check-out are two special categories only available for hotels that want to charge additional fee for early check-in and late check-out.
For normal operations, leave the selection blank (default). - Manual Only: Manual only add-on items are not accessible (visible) from guests booking from the hotel’s website. They are only available for the hotel to sell from the OnRes backend system.
- Rate Type: Set how you want to charge the add-on item. Options are:
Fixed oneoff charge – the rate is charged once per reservation
Based on adults – the rate is charged on per adult basis (cost x # of adults)
Based on children – the rate is charged on per child basis (cost x # of children)
Based on length of stay – the rate is charged on per night basis (cost x # of nights stayed)
Adults per night – the rate is charged on per adult per night basis (cost x # of nights stayed x # of children)
Children per night – the rate is charged on per child per night basis (cost x # of nights stayed x # of children) - Number of Units: Set maximum number of units that the guest can choose when they book an add-on item during the booking process.
- Rate & Taxes: Sets the amount and taxes for the item. Taxes are optional.
- Description: Description of the add-on items that are visible on the add-on booking page during the booking process.
- Images: Allows you to set the images of the add-on items that are visible on the add-on booking page during the booking process..
- Seasonal Settings: Sets the start and end dates to restrict the availability of the add-on item to be sold online (optional)
- Associated Products: Allows you to restrict the add-on availability to specific room types. Set to ALL if it’s available for all room types. If none is set, it’s not available online.
After the add-on item is created, you can view your item list in the Add-on List as shown below:
Copy an add-on item: You can create an add-on item more quickly by clicking on the “Copy” action link to create a duplicate add-on item, with a new name “Original_AddOn_Name_copy”. The newly created item will have the same settings as the original one.
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