By default, the right side reservation panel is hidden in the enhanced reservation view. There are two ways to bring them out: To hide it, click on the right arrow, or swipe right if it’s on mobile.
How to use the Smart Search function in Enhanced View of Reservation Manager?
You can use the Search box visible in the Enhanced View of the Reservation Manager as shown above to find reservations in the system by the following information. The system will try to search the reservations within the date range that your calendar is currently showing. If no desired search results found, you can click […]
How to use the Filter function in the Enhanced View of the Reservation Manager?
You can click on the filter box as shown above, type in the product name (full or partial), the product rows in the table will be filtered by the full (or partial) name you have typed in. For example, you can type in “double” to show all products that have “double” in its name. Note […]
How to switch between the Enhanced View and Classic View of the Reservation Manager?
When you login the first time after the new Reservations Manager is deployed, you will be prompted to choose to either try the enhanced Reservations Manager now or stay with the Classic view. Once you’ve made your choice, it will be set as your default Reservations Manager view. To change your default Reservations Manager view, […]
What’s new in the Reservation Manager?
The Enhanced Reservation Manager has the following improvements / updates:
How to split a multi-room reservation?
When you receive a booking for multiple rooms (with the same room type), you may want to split them into single-room reservations. For instance, when a guest booked 2 King Rooms, one for him/herself and the other for a friend. Here, the guest may want to split the bill. By clicking on the Split Multi-Room […]
What is auto re-pricing and how to disable it?
Auto re-pricing is a feature that automatically calculates the cost when you make any changes in the Reservation Details window. Example: changing dates, number of rooms, product, rate group, etc. It is an efficient tool that allows you to instantly see price changes without any extra clicks. However, at times you may also want to […]
How to view the credit card number?
The credit card number is hidden in the system by default. To view, you need to click on the 👁️ icon and perform the validation process. Note: The card details will be stored only for 5 days post the checkout date.
How to view the daily rate breakdown for a multi-day reservation?
Users often want the rate for each day of the reservations. Here you can click on the (details) link to view the exact breakdown of daily rates.
Explain the tabs in the Reservation Details window.
Guest Info: This includes the guest’s contact/basic information. To find any existing guest information you can enter the email address and click on the 🔍 icon, their details will auto-populate in the fields below. You can also find the guest booking history by clicking on the “view history” button. Guest History: This shows a list […]