Can I modify, cancel or reactivate the COVID-HOLD reservation?

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Can I modify, cancel or reactivate the COVID-HOLD reservation?

Yes you can. You can modify or cancel the COVID-HOLD reservation just like a normal reservation.

However it is not recommended to modify the dates and room type of the COVID-HOLD reservations, as the system is operating them automatically.

In some cases you may want to cancel the COVID-HOLD reservation to free up the inventory. It is totally OK to do so. Just keep in mind that the association between the “Parent” and the COVID-HOLD reservation still exists even if it’s cancelled. I.e., when you move a Parent reservation, the cancelled associated COVID-HOLD reservation will be moved too (and stay Cancelled and not taking inventory).

In some cases you may want to reactivate the cancelled COVID-HOLD reservation. You can do it too, in the same way as you reactivate a normal reservation – Same as when you attempt to reactivate a normal reservation, when there is not enough inventory, the attempt may not be successful.

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