How Can We Help?
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Managing Reservations
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "3rd Night Free" kind of promotion?
- How to exclude certain dates?
- How to setup a Promotion?
- How to show booked promotion in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Housekeeping
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Analytics & Reports
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Settings
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contact Manager
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Room Auto Quarantine
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Contactless And Upselling
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Financial System
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- Check-out
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Group Reservation
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Troubleshooting
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Managing Channels
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Managing Interfaces
< All Topics
What tasks are performed during Night Audit?
The following tasks are performed during a night audit process
Reservation Tasks
- Set NO-SHOW: Set NO-SHOW status to reservations on the audit date that are not checked-in, any room assignments for these reservations will be removed.
Housekeeping Tasks
- Set OD Status: Update the Housekeeping status to Dirty for all Occupied rooms
- Set / Unset OOO: If any rooms are scheduled to be Out of Order(OOO), the system will update the room status to OOO upon entering the schedueld period; or back to Active upon exiting the period
Financial System Tasks
- Post room charges for the day
- Post add-on item charges for the day
- Process Ledger Verification and generate verification report
Also produce the following reports
- In House Guests
- Ledger Verification
- Room / Housekeeping Status
- Upcoming Arrivals
- Upcoming Departures
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