General Policies are the property wide policies that every customer will see and acknowledge during their booking process.

Rate Group Cancellation Policies are the policies specifically tied to certain rate groups. Depending on what room and rate the customer has booked, the policies can be different.

For example, a No-Cancellation policy can be created and tied to a special last minute rate. Then only the customers that have booked this rate will see and acknowledge this policy.

Both policies can be set at the Policies tab under Settings section in the left side navigation menu.

For Rate Group Cancellation Policies, click ‘New Policy’ button to create a new policy. Click the Policy Name to view the details of the policy.