How Can We Help?
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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
< All Topics
How to view the room status?
Room Status is under Housekeeping >> Room Status section. It always shows the current room status.
The rooms are sorted based on their locations. The location of the rooms can be set up at Setup >> Rooms section.

The Room Status shows the following information about the rooms:
- Room Status – Active, Out of Order (OOO), Out of Service (OOS). These statuses are set at the Room Setup section (Setup >> Rooms).
- Reservaion Info – When a room is assigned to a reservation, the reservation information would appear in this column. E.g. Check-in, Checked-in, Staying-over, Check-out, Checked-out. It would also indicate whether a reserved room is set to Early Check-in or Late Check-out, etc.
- Occupancy – Vacant or Occupied. Once the guest is checked in the room, the system will update the room status to Occupied. When the frontdesk checks out the guest, the system will update it to Vacant. If needed, Housekeepers can also override this status by clicking on the button (and then press Update).
- Status – Housekeeping statuses including Dirty, Clean, and Inspected.
- Notes – Housekeepers can view or edit notes for each room
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