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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
How does Room Auto Quarantine work?
Problem:
One of the challenges for the hotels during the COVID-19 pandenmic is that when two reservations on the same room type are booked back to back, there is no way you can quarantine the room for 24 hours or longer. This can be challenging especially to vacation rental or B&B type of properties where there is only one room per room type.
Solution:
Therefore, we’ve introduced this Room Auto-Quarantine feature to solve your problem. Once the feature is enabled, the system will automatically insert a COVID-HOLD reservation on the check-out date of each reservation we received from web, mobile, or the OTA/GDS channels.
For example, if a new reservation is made on Aug 20th for the Queen Bed Room for 3 nights (checking-out on Aug 23rd), then the COVID-HOLD reservation would be starting on Aug 23 for 2 nights, if you set the Quarentine Period to be 2 days.
The COVID-HOLD reservation is made on the same room type as the “Parent” reservation, and will last for the number of days set in the Web Booking Setup section. This way the availability for this room is blocked, hence to prevent it from being taken by other reservations.
Impact to Availability Search:
When user searches for avaiability on your web site, if the feature is enabled, the system would search the queried dates plus the configured quarantine period for availability.
For example, if a guest searches for Aug 20th for 2 nights, and you have an one-night quarantine period configured, then the system would query availability for not just Aug 20th and 21st, but also Aug 22nd. If these there is no availability for the 22nd, the search would not return results for Aug 20th and 21st only.
Effective Date Period:
This feature is effective to all future reservations once the feature is enabled, or optionally, you can set the effective date period, where only reservations ending (e.g. last night of stay) in this period will be associated with a COVID-HOLD reservation.
Modification:
When the “Parent” reservation is modified, e.g. moved to a new date or room type, the system will automatically move the associated COVID-HOLD reservation with it, e.g. to the new room type and/or the new dates following the Parent reservation.
Cancellation:
When the “Parent” reservation is cancelled, the associated COVID-HOLD reservation will be automatically cancelled too.