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Managing Reservations
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- How to view reservations on a date in the Reservation Manager?
- How to view a reservation on a particular date for a product (room type)?
- How to manage the reservations listed on the right side of the screen?
- How to create a new reservation in OnRes system?
- How to modify a reservation?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to see reservations of a selected date in the enhanced reservation view?
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Promotions and Discount Codes
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- How does promotion work in the OnRes system?
- How to setup a promotion?
- What happens when two promotions overlap on the same dates?
- How to exclude promotions on certain dates?
- How to apply a promotion in the Reservation Details window?
- How to show availed promotions in the guest confirmation emails?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
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Managing Housekeeping
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Managing Channels
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Analytics & Reports
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Settings
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Managing Interfaces
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- The Reservation IDs
- How to find / sort a Master Reservation?
- How to view / edit a Master Reservation?
- How to create a Master Reservation?
- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to merge existing single reservations into a Master Reservation?
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Contact Manager
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Contactless And Upselling
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Financial System
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- How to open / create a folio?
- How to post charges to a folio?
- How to make payment?
- How to void a posting?
- How to transfer a posting to another folio?
- How to setup Billing Instructions for automatic transfers?
- Receipts
- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account?
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Group Reservation
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Room Auto Quarantine
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Troubleshooting
How to post charges to a folio?
If the Night Audit is enabled with the Auto mode, the room and add-on charges will be posted to each folio for every checked-in reservation automatically, but if the guest incurred any incidental charges, for example, a room service meal or laundry, you can open the folio and click the ‘Post’ button to post the charges manually.
On the Post popup window, click on the Posting Code box and select a code from the list. You can type part of the code to filter the list. When a code is selected, if the code has an associated Default Price (from the Financial Settings), then the default price will be automatically populated in the Amount field.
If the selected Posting Code is for room charge (i.e. with “Room Charges” Category), then the room rate for that date will be applied. Once the Amount and Count is set, the system will calculate the total.
Note: Since this is a manual post, the Posting Factors are not counted into the calculation. For example, if you are posting a breakfast with a Posting Factor of “Per adult per night”, the posting factor is counted into the calculation, so you must enter the actual # of breakfast purchased in the Count field.
Reference: For auditing purposes, enter a ticket number, an external invoice number or transaction number here. It will appear in the invoice/receipt.
Notes: You can enter notes related to this posting for internal use. It will not appear in the invoice/receipt.