How Can We Help?
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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
< All Topics
Booking Process related setup
These settings are related to the Booking Process.
- Minimum days in advance booking
This is a system level setting that restricts the minimum number of days that user can make online reservations through our web booking engine. This is also applicable to Booking.com channel bookings (but not Expedia and GDS channels. For Expedia Reservations, please contact Expedia Support to manage Advance Booking Restrictions). - Ask for guest names per multiple room
Selecting this will require online bookers to enter the names of the guests for each room when multiple rooms of the same room type are booked (see screenshot below). However please be aware that this can lead to reservation fall-offs due to too many fields to fill-out, hence is recommended to not enable unless it’s necessary. - Use Additional Guest Types
Allow guest to enter number of guests per these types: Adults, Children, Youth and Senior. - Show Rates in Booking Widget
Show the lowest Best Available Rates or RACK rates in the Booking Widget calendar. See Setup OnRes 2.0 Booking Process (section 5) for details. - Show Availability in Booking Widget
Show room availability in the 2.0 Booking Widget calendar – NOTE: For Single Product Booking Widgets, the availability is always showing irrespect to this setting. See Setup OnRes 2.0 Booking Process (section 6) for details. - Enable Multi Room Type Booking for Guests
This setting is only applicable for Multiple Room Type Booking enabled accounts. If disabled, guests are not allowed to book multipe room types in one reservation, but you are still able to do it with manual bookings - Enable Custom Message on top of the Booking Widget
You can use this to deliver important messages to guests on the booking pages, e.g. health & safety messages. The Custom Message will show on top of the booking process pages. See Setup OnRes 2.0 Booking Process (section 7) for details. - Default Number of Guests in Booking Widget
This allows the hotel to set the Default Number of Guests in the Booking Widget when users open the Booking Widget page (see screenshot below). Since the Booking Widget doesn’t allow guests to be zero, you can set this to be zero to force the guests to always choose the actual number of guests before clicking the Check Availability button.
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