How Can We Help?
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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
< All Topics
How to setup guest check-in?
Guest check-in related settings can be found under Settings >> Guest Account

- Enable Online Guest Check-in
When enabled, the system will email guest in the morning of the check-in date, prompting to start the online check-in process - Enable SMS Text Alerts
When enabled, the system will not only email guests but also send SMS text messages to confirm their Early Check-in requests or notify their check-in times - Offer Room Upgrades during Check-in
When enabled, the system will provide Room Upgrade options during Guest Pre Check-in. You will also need to set up Product Tiers in the Setup >> Room Upgrades section (see “How to setup Room Upgrades” in the section below) - Offer Early Check-in options during Check-in
When enabled, the system will provide Early Check-in (ECI) Time options during Guest Pre Check-in. You will also need to setup the Early Check-in options under Setup >> Early Check-in / Late Check-out (see “1.3 How to setup Early Check-In & Late Check-Out Times?” at this Help Page for details) - Number of Check-in’s per time slot
Limit the max number of Guest Check-in’s that the system is allowed to process per time slot (30 minutes). If set, when the a time slot is full, the system will stop offering this Check-in time to future Pre Check-in’s on that day - Check-in Confirmation Message
Set a short verbiage to instruct guests who just finished check-in online for next steps. E.g. “Please pick up your key at the front desk”. No need to provide greeting or property name and contact information, as they will be provided by the system. See example below:
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