How to setup guest check-in?

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How to setup guest check-in?

Guest check-in related settings can be found under Settings -> Guest Account

Setting up guest check-in in the OnRes system

  • Enable Online Guest Check-in
    When enabled, the system will email guest in the morning of the check-in date, prompting to start the online check-in process
  • Enable SMS Text Alerts
    When enabled, the system will not only email guests but also send SMS text messages to confirm their Early Check-in requests or notify their check-in times
  • Offer Room Upgrades during Check-in
    When enabled, the system will provide Room Upgrade options during Guest Pre Check-in. You will also need to set up Product Tiers in the Setup >> Room Upgrades section (see “How to setup Room Upgrades” in the section below)
  • Offer Early Check-in options during Check-in
    When enabled, the system will provide Early Check-in (ECI) Time options during Guest Pre Check-in. You will also need to setup the Early Check-in options under Setup >> Early Check-in / Late Check-out (see “1.3 How to setup Early Check-In & Late Check-Out Times?” at this Help Page for details)
  • Number of Check-in’s per time slot
    Limit the max number of Guest Check-in’s that the system is allowed to process per time slot (30 minutes). If set, when the a time slot is full, the system will stop offering this Check-in time to future Pre Check-in’s on that day
  • Check-in Confirmation Message
    Set a short verbiage to instruct guests who just finished check-in online for next steps. E.g. “Please pick up your key at the front desk”. No need to provide greeting or property name and contact information, as they will be provided by the system. See example below:
Check-in confirmation email in the OnRes email
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