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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
How to make payment?
Pay a single folio
Open the folio and click the PAY button to process payment for the folio you just opened.
Pay all folios within the same reservation
At the Reservation Details window, click the Pay All Bills button to process payment for all folios in this reservation.
Pay all folios within the Master Reservation
At the Master Reservation window, click the Pay All Bills button to process payment for all folios in this master reservation.
On the Pay popup window, select the Payment Type from the dropdown list.
When a credit card type is selected, the guest’s credit card number will appear below for confirmation. If there are 2 cards saved on the reservation, they will be listed as options for you to select which card this payment will go to.
When this reservation is associated with a Company Profile or a Travel Agent profile that has an Accounts Receivable (A/R) account associated, the Direct Billing option will be provided in the Payment Types list.
If your account is linked to a Payment Gateway interface, when the Pay button is clicked, the system will connect to the Payment Gateway and charge the card in real time.
Reference – you can enter something like an external invoice number or transaction number here. When a Payment Gateway is connected, the transaction number will be recorded in this field.
Notes – you can enter some notes related to this payment for internal use. It will not appear in the invoice/receipt.
