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Managing Reservations
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- How to view reservations on a date in the Reservation Manager?
- How to view a reservation on a particular date for a product (room type)?
- How to manage the reservations listed on the right side of the screen?
- How to create a new reservation in OnRes system?
- How to modify a reservation?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to see reservations of a selected date in the enhanced reservation view?
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Promotions and Discount Codes
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- How does promotion work in the OnRes system?
- How to setup a promotion?
- What happens when two promotions overlap on the same dates?
- How to exclude promotions on certain dates?
- How to apply a promotion in the Reservation Details window?
- How to show availed promotions in the guest confirmation emails?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
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Managing Housekeeping
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Managing Channels
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Analytics & Reports
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Settings
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Managing Interfaces
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- The Reservation IDs
- How to find / sort a Master Reservation?
- How to view / edit a Master Reservation?
- How to create a Master Reservation?
- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to merge existing single reservations into a Master Reservation?
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Contact Manager
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Contactless And Upselling
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Financial System
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- How to open / create a folio?
- How to post charges to a folio?
- How to make payment?
- How to void a posting?
- How to transfer a posting to another folio?
- How to setup Billing Instructions for automatic transfers?
- Receipts
- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account?
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Group Reservation
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Room Auto Quarantine
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Troubleshooting
What kind of restrictions can I set in the OnRes system?
This is how the restrictions window looks like in the OnRes system.
Min Night Stay: Set the minimum number of nights that the guest needs to stay for a reservation. You can set this number per weekday by clicking on the “Enable Weekday” checkbox, and enter the number of nights for each weekday.
Min Night Stay (Arrival): This restriction is applicable to reservations with Check-in date on the dates selected. For example, if you want to make sure all reservations starting on Saturday have a minimum 2 nights restriction, you can Enable Weekday checkbox for Min Night Stay. Enter 2 in the box for Saturday and keep the rest of the weekdays as 1.
Max Night Stay: Set the maximum number of nights that the guest can stay for a reservation. You can set this number per weekday by clicking on the “Enable Weekday” checkbox, and enter the number of nights for each weekday. (Note: Entering the field as 0 means no restrictions set.)
Max Night Stay (Arrival): This restriction is applicable to reservations with Check-in date on the dates selected. For example, if you want to make sure all reservations starting on Monday cannot stay for longer than 4 nights, you can Enable Weekday checkbox for Max Night Stay. Enter 2 in the box for Monday and keep the rest of the weekdays as 0.
Close on Arrival: Disallow reservations to check-in on the selected dates. You can set this restriction per weekday by clicking on the “Enable Weekday” checkbox and checkboxes on the specific weekday(s) that you want to close.
Close on Departure: Disallow reservations to check-out on the selected dates. You can set this restriction per weekday by clicking on the “Enable Weekday” checkbox and checkboxes on the specific weekday(s) that you want to close.
Gap Restrictions (B&B Mode accounts only): Limit the number of open nights (gap or no gap) between each reservation. (Refer question 3.4 for more details).