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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
What kind of restrictions can I set?
Min Night Stay: Set the minimum number of nights that the guest needs to stay for a reservation. You can set this number per weekday by clicking on the “Enable Weekday” checkbox, and enter the number of nights for each weekday.
Min Night Stay (Arrival): This restriction is applicable to reservations with Check-in date on the dates selected. For example, if you want to make sure all reservations starting on Saturday have a minimum 2 nights restriction, you can Enable Weekday checkbox for Min Night Stay. Enter 2 in the box for Saturday and keep the rest of the weekdays as 1.
Max Night Stay: Set the maximum number of nights that the guest can stay for a reservation. You can set this number per weekday by clicking on the “Enable Weekday” checkbox, and enter the number of nights for each weekday. (Note: Entering the field as 0 means no restrictions set.)
Max Night Stay (Arrival): This restriction is applicable to reservations with Check-in date on the dates selected. For example, if you want to make sure all reservations starting on Monday cannot stay for longer than 4 nights, you can Enable Weekday checkbox for Max Night Stay. Enter 2 in the box for Monday and keep the rest of the weekdays as 0.
Close on Arrival: Disallow reservations to check-in on the selected dates. You can set this restriction per weekday by clicking on the “Enable Weekday” checkbox and checkboxes on the specific weekday(s) that you want to close.
Close on Departure: Disallow reservations to check-out on the selected dates. You can set this restriction per weekday by clicking on the “Enable Weekday” checkbox and checkboxes on the specific weekday(s) that you want to close.
Gap Restrictions (B&B Mode accounts only): Limit the number of open nights (gap or no gap) between each reservation. (Refer question 3.4 for more details).