How Can We Help?
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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
< All Topics
How to merge existing single reservations into a Master Reservation?
There are two type of merges:
- Merge & Create – combine multiple single reservations into a new Master
- Add to Master – add existing single reservations into an existing Master
For Merge & Create
- Select multiple single reservations in the Reservation List, then click the Select to Merge button to bring up the Merge popup.
- In the Merge popup window, select one of the merge candidates as the Primary. The common information, such as Guest and Credit Card information from the Primary will override what’s in the other candidates, and become the common information of the new Master.
- Then click on the Merge & Create button to perform the merge
For Add to Master
- Select any single reservations and only one target Master Reservation in the Reservation List, then click the Select to Merge button to bring up the Merge popup.
In the Merge popup window, click on the Add to Master button to perform the merge. - Or, you can select the single reservations only, then click the Select to Merge button to bring up the Merge popup.
In the Merge popup window, enter the Master Reservation ID next to the Add to Master button, then click on the button to perform the merge. - Either way, the Master will serve as the Primary Reservation, i.e. the Guest and CC info in the Master Reservation will override what’s in the Child Reservations.
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