How does contactless check-out work?

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How does contactless check-out work?

As shown in the above diagram, the Contactless check-out process includes the following steps:

  • Email to Guest in the morning of the day of check-out
  • Guest logs into the system from their mobile device
  • According to configuration and availability, the system offters the option to either check-out later (purchase a Late Check-out), or extend their stay for up to 2 nights.


  • Direct Check-out
    If the guest chooses to check-out directly and confirms the charges, a check-out confirmation email with receipt attached will be sent to the guest, and a notification email will be sent to the property.
  • Late Check-out
    If the guest chooses to check-out later, the system will calculate the new charge and prompt the guest to confirm. Once confirmed, a check-out confirmation email indicating the Late Check-out time with receipt attached will be sent to the guest, and a notification email will be sent to the property.
    Note: Late Check-out is only offered when the number of available rooms on the day of check-out reaches certain threshold, which is configured in Settings >> Guest Account section (see “How to setup guest check-out?” section below)
  • Extend Stay
    If the guest chooses to extend their stay, the system will calculate the new charge and prompt the guest to confirm. Once confirmed, a confirmation email indicating the new chenck-out date will be sent to the guest, and a notification email will be sent to the property.
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