How Can We Help?
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Managing Reservations
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "3rd Night Free" kind of promotion?
- How to exclude certain dates?
- How to setup a Promotion?
- How to show booked promotion in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Housekeeping
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Analytics & Reports
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Settings
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Guest Emails
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Check-in/Out & Room Assignments
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Managing Add-ons
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Setup OnRes 2.0 Booking Process
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Setup Policies
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Export Availability
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Payment Gateway
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contact Manager
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Room Auto Quarantine
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Contactless And Upselling
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Financial System
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- Check-out
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Group Reservation
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Troubleshooting
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Managing Inventory
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Managing Products & Packages
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Managing Rates and Restrictions
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Managing Channels
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Managing Interfaces
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How does contactless check-out work?

As shown in the above diagram, the Contactless check-out process includes the following steps:
- Email to Guest in the morning of the day of check-out
- Guest logs into the system from their mobile device
- According to configuration and availability, the system offters the option to either check-out later (purchase a Late Check-out), or extend their stay for up to 2 nights.
- Direct Check-out
If the guest chooses to check-out directly and confirms the charges, a check-out confirmation email with receipt attached will be sent to the guest, and a notification email will be sent to the property. - Late Check-out
If the guest chooses to check-out later, the system will calculate the new charge and prompt the guest to confirm. Once confirmed, a check-out confirmation email indicating the Late Check-out time with receipt attached will be sent to the guest, and a notification email will be sent to the property.
Note: Late Check-out is only offered when the number of available rooms on the day of check-out reaches certain threshold, which is configured in Settings >> Guest Account section (see “How to setup guest check-out?” section below) - Extend Stay
If the guest chooses to extend their stay, the system will calculate the new charge and prompt the guest to confirm. Once confirmed, a confirmation email indicating the new chenck-out date will be sent to the guest, and a notification email will be sent to the property.
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