How can we help?
-
Managing Reservations
-
- How to view reservations on a date in the Reservation Manager?
- How to view a reservation on a particular date for a product (room type)?
- How to manage the reservations listed on the right side of the screen?
- How to create a new reservation in OnRes system?
- How to modify a reservation?
- What more can you do on the date grid?
-
- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to see reservations of a selected date in the enhanced reservation view?
-
-
Managing Inventory
-
Managing Products & Packages
-
Managing Rates and Restrictions
-
Promotions and Discount Codes
-
- How does promotion work in the OnRes system?
- How to setup a promotion?
- What happens when two promotions overlap on the same dates?
- How to exclude promotions on certain dates?
- How to apply a promotion in the Reservation Details window?
- How to show availed promotions in the guest confirmation emails?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
-
-
Managing Housekeeping
-
Managing Channels
-
Analytics & Reports
-
Settings
-
Managing Interfaces
-
Guest Emails
-
Check-in/Out & Room Assignments
-
Managing Add-ons
-
Setup OnRes 2.0 Booking Process
-
Setup Policies
-
Export Availability
-
Payment Gateway
-
Multiple Room Type Booking
-
- The Reservation IDs
- How to find / sort a Master Reservation?
- How to view / edit a Master Reservation?
- How to create a Master Reservation?
- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to merge existing single reservations into a Master Reservation?
-
Contact Manager
-
Contactless And Upselling
-
Financial System
-
- How to open / create a folio?
- How to post charges to a folio?
- How to make payment?
- How to void a posting?
- How to transfer a posting to another folio?
- How to setup Billing Instructions for automatic transfers?
- Receipts
- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account?
-
Group Reservation
-
Room Auto Quarantine
-
Troubleshooting
< All Topics
How to void a posting?
In order to void a posting in the OnRes system, follow the steps as mentioned below.
First, open the folio and select the entry that you would like to void. If there are tax entries associated with the charge, they will be automatically selected too.
Then click on the ‘Void’ button to open the popup.
Then enter the Void Reason (mandatory) and click the Void button to proceed.
Voided entries will no longer show on Folio by default, but you can check the “Show All” checkbox to view them.
Note: If an entry is associated with a Posting Code that has the “DoNotVoid” flag set, the void isn’t allowed.
Table of Contents