How Can We Help?
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Reservation Manager (Classic View)
- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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Reservations List
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Reservation Details
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Reservation Manager (Enhanced View)
- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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General Info
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Manage Block Inventory
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Pickup Reservations
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Billing & Payment
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Reporting & Night Audit
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Setup Rates
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Rates & Restrictions Manager - Managing Rates
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Rates & Restrictions Manager - Managing Restrictions
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Miscellaneous
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Check-In/Out
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Room Setup
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Room Assignment (from the Reservations Manager)
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Room Assignments (at the Rooms Manager)
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Make a Multiple Room Type Bookings online (web/mobile)
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Enable / Setup Manage Multiple Room Type Bookings
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Manage Multiple Room Type Bookings
- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless Check-in
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Contactless Check-out
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Product List
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Package List
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Product / Package Details
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Add-on Setup
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Managing Add-ons in Reservations
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Promotions
- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Discount Codes
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Sales Report
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Occupancy Report
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Custom Report
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Night Audit
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Quick Reports
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Account Administration
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Web Booking Setup
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Website Content
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Guest Emails
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Mobile Setup
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User Management
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Setup Product Details and Summaries
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Setup Product Photos
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Setup Room Amenities
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Setup Product Room Size, Bed Type, and Room View
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Show Lowest Best Available Rates on the Booking Widget Calendar
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Show Room Availability on the Booking Widget Page
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Show Custom Message on the Booking Process Pages
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General Policy
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Rate Policies
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Promotion Policies
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Reservation Confirmation Email
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Reservation Reminder
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After Stay Thank-you Note
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Setup Information Specific to the Multiple Room Type Bookings feature
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Setup Payment Gateway
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Charge / Refund Credit Card
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Export Availability to VRBO / HomeAway and Air BnB - iCal
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Export Reservations to Personal Calendars
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Overview
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Configurations
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Night Audit
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Manage Reservation Bills (Folios)
- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
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Financial Reports
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Login Verification
- Articles coming soon