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Managing Reservations
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- How to create a new reservation?
- How to manage the reservations listed on the right side of the screen?
- How to modify a reservation?
- How to view a reservation on a particular date for a product (room type)?
- How to view reservations on a date in the Reservation Manager?
- What more can you do on the date grid?
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- What's new in the Reservation Manager?
- How to switch between the Enhanced View and Classic View of the Reservation Manager?
- How to use the Filter function in the Enhanced View of the Reservation Manager?
- How to use the Smart Search function in Enhanced View of Reservation Manager?
- How to show/hide the reservations on the right side panel of the enhanced reservation view?
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Group Reservation
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Managing Rates and Restrictions
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Check-in/Out & Room Assignments
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Multiple Room Type Booking
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- How to add/split a Child Reservation to/from an existing Master Reservation?
- How to cancel/reactivate a Master or Child Reservation?
- How to create a Master Reservation?
- How to find / sort a Master Reservation?
- How to merge existing single reservations into a Master Reservation?
- How to view / edit a Master Reservation?
- The Reservation IDs
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Contactless And Upselling
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Room Auto Quarantine
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Contact Manager
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Managing Housekeeping
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Managing Products & Packages
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Managing Add-ons
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Promotions and Discount Codes
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- How does Promotion work?
- How to apply a promotion in the Reservation Details window?
- How to create a "Free night stay on a reservation" or "3rd Night Free" kind of promotion?
- How to exclude promotions on certain dates?
- How to setup a Promotion?
- How to show availed promotions in the guest confirmation emails?
- What happens when two promotions overlap on the same dates?
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Managing Channels
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Analytics & Reports
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Settings
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Setup OnRes 2.0 Booking Process
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Managing Inventory
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Setup Policies
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Guest Emails
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Managing Interfaces
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Payment Gateway
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Export Availability
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Financial System
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- How to Check-out a Reservation if it has Folios with Zero Balance?
- How to associate a credit card with a folio?
- How to bill a reservation to an Accounts Receivable (A/R) account
- How to make payment?
- How to open / create a folio?
- How to post charges to a folio?
- How to setup Billing Instructions for automatic transfers?
- How to transfer a posting to another folio?
- How to void a posting?
- Receipts
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Troubleshooting
What is Gap Restriction?
Gap Restrictions allow you to limit the number of open nights (gap or no gap) between each reservation. This helps to avoid short unbookable dates between reservations.
Let’s consider Sept 1st and Sept 19th as booked. Now, when a guest is trying to book 3 nights between these two dates, and you have a Gap Restriction in place that requires a minimum gap of 7 nights on either side (before and after the reservation), then the following 3 cases will satisfy the rule, while the last 2 cases don’t.
(Note: It’s implied that “no gap” is always allowed).
Starts on Sept 2nd – no gap on one side, 14 nights open on the other side – OK
Starts on Sept 16th – no gap on one side, 14 nights open on the other side – OK
Starts on Sept 9th – 7 nights open on the both sides – OK
Starts on Sept 4th – 2 nights gap on one side, 12 nights on the other side – NOT OK
When the system can’t find any availability due to the Gap Restrictions, your guests will see the following message on the Search Result page.
If it’s within +/- 2 days of the guest’s original Start Date and it has available dates that would satisfy the Gap Restrictions, then the system will show the below message of suggested dates.
Refer screenshot:
Note: The Gap Restrictions feature is only available to B&B mode properties (where only one room is available for each room type) and it is NOT supported by OTA / GDS interfaces.