When there are two credit cards saved on the reservation, for example, a card for the guest’s bill and a card for the company’s bill, you can associate each folio with a card of your choice. By default, the first card (CC#1) is associated with all folios. To change it, click on the button and […]
How to bill a reservation to an Accounts Receivable (A/R) account?
Assume that the accounts receivable (A/R) account is associated to a company (for Travel Agents, they are similar – details in the later paragraphs). You will need to do the following steps: Now, how to create a company profile and link it to the reservation? Open the Reservation Details window, click on the button in the […]
How to Check-out a Reservation if it has Folios with Zero Balance?
When all folios for a reservation have a balance of zero, the ‘Check out’ button is activated. You can check-out the reservation at the Reservation Details window, the Master Reservation Details window, or the Guest Billing window (when there is only one folio in this reservation) When there are multiple rooms in the reservation, you cannot checkout […]
Receipts
Postings for each folio will be listed on the respective receipt. Each folio will produce its own receipt with its own transactions. You can generate receipts for each individual folio by opening each individual folio, and then clicking on the ‘Receipt’ button at the Guest Billing window. Or you can generate receipts at the reservation level when […]
How to setup Billing Instructions for automatic transfers?
Sometimes you may want to have two separate bills for a reservation, for example, a bill for the guest and a bill for the company or a travel agent. And you may want all room charges go to the company bill and all other charges to the guest’s own bill. In these scenarios, Billing Instructions […]
How to transfer a posting to another folio?
A posting can be transferred from one folio to another by the following means: Manual transfer First, open the folio and select the entry or entries that you would like to transfer. If there are any associated tax entries, they will be automatically selected too. Then click on the ‘Transfer’ button to open the popup. Step 1: […]
How to void a posting?
In order to void a posting in the OnRes system, follow the steps as mentioned below. First, open the folio and select the entry that you would like to void. If there are tax entries associated with the charge, they will be automatically selected too. Then click on the ‘Void’ button to open the popup. Then enter […]
How to make payment?
This is how you can make payment from the OnRes system. Pay a single folio Open the folio and click the ‘Pay’ button to process payment for the folio you just opened. Pay all folios within the same reservation At the Reservation Details window, click the ‘Pay All Bills’ button to process payment for all folios in this reservation. […]
How to post charges to a folio?
If the Night Audit is enabled with the Auto mode, the room and add-on charges will be posted to each folio for every checked-in reservation automatically, but if the guest incurred any incidental charges, for example, a room service meal or laundry, you can open the folio and click the ‘Post’ button to post the charges […]
How to open / create a folio?
A default Folio is automatically created when a reservation is made. For a multi-room reservation, each room has its own folio. Open the Reservation Details window, the folio is under the Bill & Payments tab. Click on the Folio Number to open the Folio. Create additional folios for a Company or Travel AgentSometimes you may want […]