A guest’s request for late check-out is indicated by the “LCO” indicators. In Reservation Manager: In Rooms Manager: In Housekeeping -> Room Status:
How to setup guest check-out?
Guest check-out related settings can be found under Settings -> Guest Account
How does contactless check-out work?
This is how contactless check-out works in the OnRes system. As shown in the above diagram, the Contactless check-out process includes the following steps: You can perform check-out in the following manners: Direct Check-out: If the guest chooses to check-out directly and confirms the charges, a check-out confirmation email with receipt attached will be sent […]
How much revenue is generated by upselling?
You can find the upselling revenue report in the Analytics & Reports -> Upsell Report section. It looks like below:
How do I know if a guest has Pre-Checked-in or requested Early Check-in?
The reservation status is indicated by the reservation buttons background color, and look for the “ECI” indicators. In Reservation Manager: If you hover over the ECI indicator, it will show if the guest has requested for early check-in and at what time. In Rooms Manager: In Housekeeping >> Room Status:
How to setup Room Upgrades?
Room Upgrades are set up at Setup -> Products -> Room Upgrade Drag and drop the Products into different Tiers to provide options for guests to upgrade their room from a lower tier to a higher tier during the Pre-Check-in process. Upgrades are offered for the lower tier to higher tier within the same Tier Group only. […]
How to setup guest check-in?
Guest check-in related settings can be found under Settings -> Guest Account
How does contactless check-in work?
As shown in the following diagram, the Contactless check-in process includes the following steps: Pre-Check-in In the early morning of the check-in date, the system sends an Pre-Check-in email to the guest. The guest clicks the link in the email and logs into the system, where the guest is provided by the following upselling options […]