When you have multiple property accounts with OnRes, the ‘Switch Property’ feature allows you to login to one of your accounts first, and then switch between your property accounts without logging in again (see the following screenshot for illustration). Note: In order to enable this feature, you will need to contact OnRes Support first. Once […]
How to modify an existing user?
In order to modify an exsting user in the OnRes system, click on the ‘Edit’ icon. The user information will be populated in the Edit User widget on the right side of the page. Make necessary changes and press ‘Update’ to save. If you are not changing the password, leave the password field blank.
How to create a new user?
Users are managed at the ‘User Management’ tab (Settings -> User Management), or click on your Username Initial icon on top right of the screen and choose Users. New user can be created on the Edit widget on the right side of the page. Fill in the details with valid Username and Password and press ‘Add […]
What can I set in the Mobile Setup section?
This section contains all settings for mobile booking process pages, and OnRes Full Smartphone Website Solution pages.
How to edit the email contents and use the Special Codes?
Special Codes are special tags that you can insert into your email subject or body content, as a placeholder that will be replaced by actual values from the current reservation at run time. Take a look at the detailed description of these codes when you click on the ‘Special Codes’ button. A rich format text editor is provided […]
What can I set in the Guest Emails section?
This section contains all settings for emails going to the Guests. Note: This is different from the Email Management section which contains settings for emails going to the property. These are the types of emails which can be sent to the guests from the OnRes system:
What are difference between General Policy and Rate Group Cancellation Policies?
General Policies are the property wide policies that every customer will see and acknowledge during their booking process. Rate Group Cancellation Policies are the policies specifically tied to certain rate groups. Depending on what room and rate the customer has booked, the policies can be different. For example, a No-Cancellation policy can be created and […]
What can I set in the Website Content section?
The Website Content section looks like below. The following information are set in this section:
Booking Process related setup
These settings are related to the Booking Process. 1. Minimum days in advance booking: This is a system level setting that restricts the minimum number of days that user can make online reservations through our web booking engine. This is also applicable to Booking.com channel bookings (but not Expedia and GDS channels. For Expedia Reservations, please […]
What can I set in the Web Booking Setup section?
This section contains settings for the booking process pages. It looks like below: You can set up the configuration for the below in this section: