Guest expectations have changed, and hotels feel it every day. Communication no longer ends at booking confirmation or check-in. In practice, it matters most during the stay; when guests need quick answers, timely updates, or assistance without picking up a phone or walking to the front desk. This shift has turned in-stay communication into a […]
How Hotel GDS Can Fill Your Rooms on Weekdays (While OTAs Sleep)
You’ve nailed your weekend occupancy. Your reviews are solid. But every Monday to Thursday, your lobby is quiet, your rooms are empty, and your revenue dips. Here’s the kicker: while you’re chasing last-minute OTA bookings, millions of business travelers are booking through a system you’re not even on. It’s called the Global Distribution System or […]
10 Channel Manager Mistakes Vacation Rental Owners Still Make
You wake up to a guest message: “We’re here, but someone else is already in the unit.” Your stomach drops. Somehow, your calendar didn’t update on Airbnb when someone booked through Vrbo. Another double-booking. Another refund. Another bad review. If this feels familiar, you’re not alone. Vacation rental hosts lose up to 20% of potential […]
Difference Between CRS and GDS and Why Your Hotel Needs Both
In over 20 years of working with hoteliers, from boutique downtown inns to sprawling resorts, I’ve seen distribution systems radically reshape our industry. What started as telephone bookings evolved into airline-like CRS platforms, and then exploded into Global Distribution Systems (GDS) that connected hotels to travel agencies worldwide. Today’s landscape is woven between CRSs, OTAs, […]
Maximizing Hotel Profits: The Role of Technology in Pricing Strategy
In the highly competitive hospitality industry, effective pricing strategies are crucial for maximizing revenue and maintaining a competitive edge. With the advent of advanced technology, hotels now have access to a variety of tools and platforms that can help them implement and optimize their pricing strategies. This blog explores how technology can assist hotels in […]
The Ultimate Checklist: Essential Features for Hotel Booking Engines
In today’s digital era, the hospitality industry is witnessing a significant shift towards online bookings. With this change, the importance of a robust and efficient hotel booking engine cannot be overstated. This article will delve into the essential hotel booking engine features that small and mid-sized hotels should consider when selecting a booking engine. Table […]
Beyond Buzzwords: The Real Value of Integrated Hotel Technology
In the rapidly evolving hospitality industry, staying competitive means staying ahead of the curve. One of the ways to achieve this is by embracing integrated hotel technology. This technology is a game-changer, offering a myriad of benefits that can transform your hotel into a smart and efficient establishment. In this article, we will go through […]
Selecting a Hotel PMS? Watch Out for These 5 Missteps
In the dynamic world of hospitality, the hotel software is a critical tool that can make or break the operational efficiency of your establishment. However, choosing the right PMS can be a daunting task, especially for small and mid-sized hotels. There are common mistakes that hoteliers often make during this process, which can end up […]
Revamping Guest Experiences: The Downside of Outdated Hotel Technology
In the hospitality industry, the importance of staying current with technology cannot be overstated. In an era where digital transformation is rampant, hotels that lag in adopting modern technology risk not only falling behind the competition but also significantly impacting the guest experience. This blog explores the critical role of hotel technology and delves into […]
The Future of Hospitality Industry: Emerging Hotel Technology Trends for 2024
Every year, new technology emerges and dies. Brands either adopt them and thrive, or are left behind by their competitors. But technology doesn’t stop for anyone. Just like the hotel industry. As we approach 2024, the hotel industry stands on the brink of a technological revolution. Emerging technologies are not just enhancing the guest experience […]