The OnRes Blog

Personalized Guest Experiences: A Guide for Independent Hoteliers

In today’s competitive hospitality landscape, the ability to personalize hotel guest experiences is more than just a trend—it’s a necessity. Personalization is the key to standing out from the crowd and creating memorable experiences that keep guests coming back.  It’s about understanding each guest’s unique needs and preferences, and tailoring services and amenities to meet […]

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The Hotelier’s Guide to Managing Angry Hotel Guests

In the hospitality industry, encountering an angry guest can be a challenging ordeal.  While your hotel might strive to offer impeccable service, situations that lead to guest dissatisfaction are sometimes inevitable. Handling these situations with professionalism and empathy is crucial.  This blog aims to guide you through managing such scenarios effectively. Table of Contents Common […]

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Revamping Guest Experiences: The Downside of Outdated Hotel Technology

In the hospitality industry, the importance of staying current with technology cannot be overstated. In an era where digital transformation is rampant, hotels that lag in adopting modern technology risk not only falling behind the competition but also significantly impacting the guest experience.  This blog explores the critical role of hotel technology and delves into […]

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Create a Memorable Stay: Tips for Improving Guest Experience in Hotels

The hospitality industry is all about making guests feel welcome, comfortable, and satisfied with their stay. And, in today’s highly competitive industry, providing a great hotel guest experience can make all the difference in attracting and retaining customers.  From the moment guests begin their search to after their stay, it’s important for hotels to prioritize […]

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