EXCELLENTTrustindex verifies that the original source of the review is Capterra. user friendly Overall: very user friendly and nicely laid out program Pros: how easy it is to use very quick and easy Cons: nothing my overall experience is that is user friendlyPosted onTrustindex verifies that the original source of the review is Capterra. My go to Reservation Software! Overall: Really great & I like how I can get a Human on the phone no problem when I have a question. No crazy phone tree Push 2, Push 5, Push 1 & never get a person. Pros: There are a lot of features! Most software that has a lot of features charge a high monthly rate. I get this great price with OnRes PLUS all of the great features. You can't beat that! Cons: I don't enjoy the new dashboard preview once I log on... it's an additional feature which, how can you get mad at extra features right?... but I don't use it so it's just an extra step for me.Posted onTrustindex verifies that the original source of the review is Capterra. Seaport Inn, Port Union NL - Onres is the best move we ever made! Overall: Onres has allowed us to boost our online presence through major booking platforms, and provided all the essential needs of a small hotel like ours and more. Group Bookings, Room Assignments, Housekeeping assignments and a way to link directly into our website for bookings were all game changers and the price can not be beat. Pros: Onres being a Canadian Company is a plus. Their customer service is excellent and very prompt at addressing concerns. Cons: I have not found anything I would place in the con column. For the price you are paying it offers what we need and adds updates frequently.Posted onTrustindex verifies that the original source of the review is Capterra. User Friendly Pros: User friendly, easy connection to my PMS. Cons: I have no complaints about it. It's been great so far.Posted onTrustindex verifies that the original source of the review is Capterra. Super happy! Overall: This is the best online reservation system ever. Pros: It is so easy to use. If you have issues, support is very quick to help. Cons: I can't think of anything. There is so much support available for any issues I may have.Posted onTrustindex verifies that the original source of the review is Capterra. Best by far Pros: Steve and his skilled team are exceptionally responsive, professional, and knowledgeable. We can't imagine navigating this environment without their expertise. Cons: Nothing. OnRes has met our needs perfectly.Posted onTrustindex verifies that the original source of the review is Capterra. Worth the cost Overall: This system is a life saver for me to manage 2 hotels. Pros: Being able to keep track of which rooms guests are in, when they check in and check out. Cons: When they keep making changes. It takes a while to get it figured out when they do.Posted onTrustindex verifies that the original source of the review is Capterra. Great Product! Great People. Pros: Service at its best! Very helpful staff willing to help you taking maximum advantage of the product. Cons: There is nothing negative to comment about OnRes.Posted onTrustindex verifies that the original source of the review is Capterra. Heriot Bay Inn Thank You! Overall: It is worth every penny. Because we are in a small rural community we often experience power outages or our internet goes down and the support is always right there. Pros: The support from [sensitive content hidden] is beyond reproach. The system right from the beginning is so user friendly. I am self taught on the computer and I have had no issues that I couldn't figure out myself or [sensitive content hidden] couldn't talk me through. Cons: I honestly can't think of anything. It has been easy to train all of our employees on how to use the system, what the policies are, and where to get help if they need it.Posted onTrustindex verifies that the original source of the review is Capterra. Easy to use Overall: For the most part, it's been very easy to use and navigate. The information is secure and easy to access when needed. Pros: It's easy to use, very user friendly even for those staff who are not as technology minded. Cons: Finding someone to help right on the website is not easy.