Yes you can. You can modify or cancel the COVID-HOLD reservation just like a normal reservation. However it is not recommended to modify the dates and room type of the COVID-HOLD reservations, as the system is operating them automatically. In some cases you may want to cancel the COVID-HOLD reservation to free up the inventory. […]

Modification: When the “Parent” reservation is modified, e.g. moved to a new date or room type, if the Parent reservation already has a COVIC-HOLD reservation associated with it, the system will automatically move the associated COVID-HOLD reservation to the new room type and/or the new dates following the Parent reservation. If the Parent reservation does […]

The system generated COVID-HOLD reservations are in a Hold status, with the Guest Name set to “COVID-HOLD {Parent Reservation ID} – {Parent Reservation Guest Last Name} For B&B mode accounts or Vacaction Rental accounts (one room per room type), the reservations are directly visible on the Reservation Manager, e.g. For Hotel mode accounts (multiple rooms per […]

You can setup the feature at Settings >> Web Booking Setup section. If the effective date period is not set (blank), then all reservations received after enabling this feature will be associated with a COVID-HOLD reservation. Existing reservations will not be impacted unless it’s moved to a new date or room type. If the effective […]

Problem: One of the challenges for the hotels during the COVID-19 pandenmic is that when two reservations on the same room type are booked back to back, there is no way you can quarantine the room for 24 hours or longer. This can be challenging especially to vacation rental or B&B type of properties where […]